Al
Aluwani leigh.jae
1 reviews | Active since Sept 2026
11 Sept 2026, 15:44
this has been the wost experience, i initial order a connection on the 23rd of July, the internet's service provider(opernserve) have been very *********** and poor with communication, i had to be the one to follow up loosing time and money just for mweb
this has been the wost experience, i initial order a connection on the 23rd of July, the internet's service provider(opernserve) have been very *********** and poor with communication, i had to be the one to follow up loosing time and money just for mweb to resolve this and have another service provider(Vuma) who finally came and did the installation. but this has been the worst service ever.
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Mweb's replyOfficial
11 Sept 2026, 16:04Hello Aluwani,
We understand how disappointing it must have been for your sign-up journey to take this long and require so much effort on your part to follow up. From placing your order to dealing with delays, communication challenges, and changes in network providers before eventually being installed, this is certainly not the smooth onboarding experience we aim to provide.
We understand how disappointing it must have been for your sign-up journey to take this long and require so much effort on your part to follow up. From placing your order to dealing with delays, communication challenges, and changes in network providers before eventually being installed, this is certainly not the smooth onboarding experience we aim to provide.
We recognise the time and inconvenience involved when expectations are not met during the activation process. A new service should be an exciting experience, and we appreciate how frustrating it must have been to encounter repeated delays and uncer*****y along the way. Your feedback regarding the overall onboarding journey, communication, and coordination throughout the installation process will be shared with our Service Quality Team for review and improvement. We take all feedback seriously and are committed to learning from experiences such as yours to ensure we provide the best possible experience for you and all our customers.
Should there be anything further assistance required, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
Mweb Team
Mweb's reply11 Sept 2026, 16:04
Official
Hello Aluwani,
We understand how disappointing it must have been for your sign-up journey to take this long and require so much effort on your part to follow up. From placing your order to dealing with delays, communication challenges, and changes in network providers before eventually being installed, this is certainly not the smooth onboarding experience we aim to provide.
We understand how disappointing it must have been for your sign-up journey to take this long and require so much effort on your part to follow up. From placing your order to dealing with delays, communication challenges, and changes in network providers before eventually being installed, this is certainly not the smooth onboarding experience we aim to provide.
We recognise the time and inconvenience involved when expectations are not met during the activation process. A new service should be an exciting experience, and we appreciate how frustrating it must have been to encounter repeated delays and uncer*****y along the way. Your feedback regarding the overall onboarding journey, communication, and coordination throughout the installation process will be shared with our Service Quality Team for review and improvement. We take all feedback seriously and are committed to learning from experiences such as yours to ensure we provide the best possible experience for you and all our customers.
Should there be anything further assistance required, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
Mweb Team