This has been the most frustrating experience ever

Hi Leonie, we understand how exhausting this experience has been, especially after repeated calls, app checks, and being told the fibre was active, only to still be left without a working connection. That frustration is completely valid. We’ve now submitted a follow-up directly to our Vumatel activations team to urgently re-check your line provisioning and ensure the service is correctly synced and fully functional, not just marked as active on the system. This step will force a deeper activation review to identify where the breakdown occurred and get your connection properly restored as a priority. We’re staying on this until it’s resolved and your service is working as expected, not just showing as active. Kind regards,The Mweb Team