This has been going on for the past 8 months

Hi Jerusha,Ongoing network challenges over an extended period is not the experience we aim to deliver, and it’s understandable that the lack of resolution so far has been frustrating.Our technical team is actively working on this, and the matter is currently under investigation to determine the root cause and ensure a proper resolution is implemented. Once the investigation has been completed, an update will be provided with feedback and the next steps.We will continue to follow this through until there is a clear resolution in place.Kind regards,
 The Mweb Team