THIS COMPANY IS A ****!!!!!!!!!!!!!!

A COMPANY THAT ****S PEOPLE!!!!!

I will start from the beginning..

I placed an order with Mweb on the 27th April. I was informed that a processing fee of R249 would be deducted which was quickly deducted on the 29th April. How quick was that.. Anyways.. Shortly after, I was advised it would take 3 working days for something to come out and do the installation, never heard anything back..

Eventually I called customer service, waiting in a queue for 20 minutes!!!!!! only to be advised that they cannot see a payment and that I must email them a proof of payment!!!!! I emailed that proof of payment to the email address they have provided me on the 3rd of May which is ***.

Nobody acknowledged my email or even responded!!!!

Today I decided to call then again, the first time I called, I was on hold for 23 minutes!!!! That used up ALL OF MY AIRTIME. I then had to put more airtime to call and then I was on hold for 40 minutes in the damn queue!!!!

Somebody needs to contact me immediately or refund my damn money so that I can used a different internet provider because this company is PURE ****!!!!!!!!!!!!!!