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nthabiseng S
1 reviews | Active since Jun 2013
17 May 2026, 19:22
Third party debit on a public school without permission
MWeb has been debiting the school's account on a personal contract and when we called to remove the account because we can't cancel the agreement we were then given instructions of what the school needs to do and told to send via WhatsApp, after confirming a couple times the consultant kept saying send via WhatsApp but when we did it then requests the OTP but we don't have the registered phone and we get sent from pillar to post when we call again
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Replies (2)
Mweb's replyOfficial
18 May 2026, 08:53Morning Nthabiseng. We understand how frustrating and time-consuming this experience has been, especially being redirected multiple times without a clear resolution.This situation around the billing and OTP verification is certainly not the experience we aim to provide, and it’s important that we get this properly resolved for you. To move this forward efficiently, please send us the registered email address associated with the account via private message. This will allow us to securely review the account, verify the details, and guide you through the correct process without further back and forth.Our team will prioritise your case and work with you directly to bring this to a clear and smooth resolution.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply18 May 2026, 08:53
Official
Morning Nthabiseng. We understand how frustrating and time-consuming this experience has been, especially being redirected multiple times without a clear resolution.This situation around the billing and OTP verification is certainly not the experience we aim to provide, and it’s important that we get this properly resolved for you. To move this forward efficiently, please send us the registered email address associated with the account via private message. This will allow us to securely review the account, verify the details, and guide you through the correct process without further back and forth.Our team will prioritise your case and work with you directly to bring this to a clear and smooth resolution.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's replyOfficial
18 May 2026, 11:29Hi Nthabiseng, We understand the urgency of this request, however we are currently unable to locate an MWEB account linked to the email address provided, and there is also no matching account found with the details shared in this request. To proceed with any changes, we will need the request to come from, or be validated against, the registered account details on record, as we are required to verify ownership before making any amendments to billing or account banking information. At this stage, we are unable to action the removal of any banking details without a confirmed account match and authorised request from the registered account holder. Please ensure the registered account details are used when submitting the request so we can locate the correct profile and assist further through the appropriate verification process. Kind regards,
The MWEB Team
The MWEB Team
Mweb's reply18 May 2026, 11:29
Official
Hi Nthabiseng, We understand the urgency of this request, however we are currently unable to locate an MWEB account linked to the email address provided, and there is also no matching account found with the details shared in this request. To proceed with any changes, we will need the request to come from, or be validated against, the registered account details on record, as we are required to verify ownership before making any amendments to billing or account banking information. At this stage, we are unable to action the removal of any banking details without a confirmed account match and authorised request from the registered account holder. Please ensure the registered account details are used when submitting the request so we can locate the correct profile and assist further through the appropriate verification process. Kind regards,
The MWEB Team
The MWEB Team