******* that over promise and under deliver. Over charge for a failed service

I moved into my new home and was using the previous owner's wifi up until 24th December. On the 27th December, I called mweb to activate my line which was done. On 3rd January I received a new router in the post which I connected and called the tech team to activate. The fibber was work fine until 13 January when it just died. I called Mweb being ISP and they advised they will escalate the issue and it will take 24 hours. On the 14th I called again and was told they would escalate again and it will take 48 hours. In this time I have been in contact with Vuma as well as I still have all messages. On the 17th I called again and was passed from the tech team to the sales team to retentions and back to the tech team. Still nothing. I was told to wait 72 hours for everything to be sorted. In this time I email Brenda Ngete also and I have the email correspondence advising her that my fiber was down and every time the people I speak to drop the line as they didn't have a clue on what was wrong.

So today I called Mweb 01/02/22 as my account was debited with R1333.55 but was explained its pro rata and you pay a month upfront. again nobody advised about this. I then asked for my refund of the 10 days I was left without fiber and was advised because there were no comments or escalation left on my account they can't refund me anything. Wonderful so where are all the calls made, time spent on the calls, air time waisted. Not a single comment. I spoke to tech again and was told that a manager would retrieve all the calls made but still no response on that request. So Mweb is easy to debit my account for a service they should provide me but they failed to uphold their end of the contract. 10 days with no internet is roughly about R230 which Mweb has ****** from me. The service is poor as lines keep getting dropped and no callbacks are offered. Its sad actually that I am loyal to such a **** company. The cancelation on the one line which will end now the end of Feb I will not let my dad join Mweb. I will not recommend anyone else to Mweb. I can give you a list of the number of people I brought on board to mweb. Keep an eye on your cancelation list.