They take too long to reply but their agents are friendly and helpful

Hello  Nontobeko. Thank you for sharing your experience with us. We’re glad to hear that our agents have been friendly and helpful during your interactions. We also understand your concern regarding response times and recognise that timely communication is a key part of a seamless experience. Please be assured that we are continuously reviewing our processes to improve how quickly we respond, while still ensuring accurate and high-quality support. Your feedback is important in helping us enhance our service, and we remain committed to providing a smooth and reliable experience with Mweb. 

Kind regards, 
The Mweb Team