They said we had fiber in our area, waited 3 weeks for the installation, but then told us it's unavailable

Hi Shaun,

We understand how frustrating it must have been to experience delays during your sign-up journey, particularly after waiting for an installation only to later learn that fibre could not be provided at your location. We recognise that this experience did not meet the expectations you had when placing your order. We`ve confirmed that a refund request has already been logged and is currently pending approval. The team handling refunds remains actively engaged and is committed to ensuring that the process is completed and that the refund is processed as soon as the necessary approvals have been finalised. Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. Feedback such as yours helps us identify opportunities to improve both communication and the overall customer experience.

Should you require additional assistance, please send us a direct message via Hello Peter, and we'll be happy to assist further.

Kind regards,
Mweb Team