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Hi Shaheen, we understand how inconvenient it is to experience a service outage, especially when you’ve confirmed everything on your side is functioning correctly. Our technicians are actively addressing the issue, and we want you to feel confident that it’s being handled with priority. Here’s how we suggest staying ahead while the team works on a resolution: 

1. Monitor updates – check our service status page or notifications for real-time progress. 
2. Document any impact – noting disruptions ensures we can address any follow-up quickly and accurately. 
3. Reach out if prolonged – if the outage continues beyond expected timelines, contact our support team referencing your case so it can be prioritized. 

Our team is fully committed to restoring your service promptly, and we’ll ensure you’re supported until the issue is resolved. You can rely on us to see this through. 
Kind regards,
The Mweb Team