R
Robyn
1 reviews | Active since Sept 2026
01 Sept 2026, 09:24
They provide good services
They provide good services. Customer service is very slow on the app, but very good and helpful on WhatsApp.
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Replies (1)
Mweb's replyOfficial
01 Sept 2026, 10:23Hi Robyn,
We're pleased to hear that you've had a positive experience with our service and that WhatsApp has provided you with a more helpful and convenient way to get support.We also appreciate your honest comments about the app. Response times should be consistent across our support channels, and your feedback helps us identify where the experience can be improved.We're glad our WhatsApp team has been able to provide the support you need, and we'll continue working towards making every support interaction just as smooth.
Handle your fibre account quickly and easily wherever you are with the Mweb app Getting Started with the Mweb App (v2.1.15)
Kind regards,
Mweb Team
We're pleased to hear that you've had a positive experience with our service and that WhatsApp has provided you with a more helpful and convenient way to get support.We also appreciate your honest comments about the app. Response times should be consistent across our support channels, and your feedback helps us identify where the experience can be improved.We're glad our WhatsApp team has been able to provide the support you need, and we'll continue working towards making every support interaction just as smooth.
Handle your fibre account quickly and easily wherever you are with the Mweb app Getting Started with the Mweb App (v2.1.15)
Kind regards,
Mweb Team
Best regards,
Mweb's reply01 Sept 2026, 10:23
Official
Hi Robyn,
We're pleased to hear that you've had a positive experience with our service and that WhatsApp has provided you with a more helpful and convenient way to get support.We also appreciate your honest comments about the app. Response times should be consistent across our support channels, and your feedback helps us identify where the experience can be improved.We're glad our WhatsApp team has been able to provide the support you need, and we'll continue working towards making every support interaction just as smooth.
Handle your fibre account quickly and easily wherever you are with the Mweb app Getting Started with the Mweb App (v2.1.15)
Kind regards,
Mweb Team
We're pleased to hear that you've had a positive experience with our service and that WhatsApp has provided you with a more helpful and convenient way to get support.We also appreciate your honest comments about the app. Response times should be consistent across our support channels, and your feedback helps us identify where the experience can be improved.We're glad our WhatsApp team has been able to provide the support you need, and we'll continue working towards making every support interaction just as smooth.
Handle your fibre account quickly and easily wherever you are with the Mweb app Getting Started with the Mweb App (v2.1.15)
Kind regards,
Mweb Team
Best regards,