LM
Lesiba M
1 reviews | Active since May 2021
30 May 2026, 10:37
They need to sort their billing dept and processes
They need to sort their billing dept and processes. They need to improve on engaging their clients on any issue coming when coming to billing, Sevice challenges, look in to having the walk in Center bin Provinces
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Mweb's replyOfficial
01 Jun 2026, 09:31Hi Lesiba,
Thank you for taking the time to share your feedback with us. We truly appreciate you highlighting areas where you feel improvements can be made, especially around billing processes, communication, and accessibility through walk‑in centres. We understand how important it is for clients to feel clearly informed and properly supported when it comes to billing and service‑related matters. Your input is valuable, and it helps us better understand where the experience is not meeting expectations.
Your feedback will be shared with our Service Quality Team for review and improvement, as insights like yours play an important role in shaping how we enhance our service and engagement with clients.
If you do have a specific issue that still requires attention, please feel free to send us a direct message on Hello Peter with a brief description, and our team will be happy to assist further.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We truly appreciate you highlighting areas where you feel improvements can be made, especially around billing processes, communication, and accessibility through walk‑in centres. We understand how important it is for clients to feel clearly informed and properly supported when it comes to billing and service‑related matters. Your input is valuable, and it helps us better understand where the experience is not meeting expectations.
Your feedback will be shared with our Service Quality Team for review and improvement, as insights like yours play an important role in shaping how we enhance our service and engagement with clients.
If you do have a specific issue that still requires attention, please feel free to send us a direct message on Hello Peter with a brief description, and our team will be happy to assist further.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 09:31
Official
Hi Lesiba,
Thank you for taking the time to share your feedback with us. We truly appreciate you highlighting areas where you feel improvements can be made, especially around billing processes, communication, and accessibility through walk‑in centres. We understand how important it is for clients to feel clearly informed and properly supported when it comes to billing and service‑related matters. Your input is valuable, and it helps us better understand where the experience is not meeting expectations.
Your feedback will be shared with our Service Quality Team for review and improvement, as insights like yours play an important role in shaping how we enhance our service and engagement with clients.
If you do have a specific issue that still requires attention, please feel free to send us a direct message on Hello Peter with a brief description, and our team will be happy to assist further.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We truly appreciate you highlighting areas where you feel improvements can be made, especially around billing processes, communication, and accessibility through walk‑in centres. We understand how important it is for clients to feel clearly informed and properly supported when it comes to billing and service‑related matters. Your input is valuable, and it helps us better understand where the experience is not meeting expectations.
Your feedback will be shared with our Service Quality Team for review and improvement, as insights like yours play an important role in shaping how we enhance our service and engagement with clients.
If you do have a specific issue that still requires attention, please feel free to send us a direct message on Hello Peter with a brief description, and our team will be happy to assist further.
Kind regards,
Mweb Team