1 reviews | Active since Nov 2016

15 Nov 2016, 13:55

They just worried about the money

<p>I just looked at my account with mweb and I'm paying a extra 229.30 this month for what if I just signed up and I have not even used any of the data.</p> <p>Why because they can't sort out my adsl line they said yesterday that my line is a sleeping line and they can make the connection I'm still waiting for the connection to be made nothing comes back from there said all we must do is just phone then all the time and be in a queue for more than a half and hour </p>

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Replies (2)
Mweb
Mweb's reply24 Nov 2016, 10:41
Official

Good day Mr Jooste

Thank you for taking the time to raise your concerns.

We have managed to reach you, unfortunately the land line which ADSL was activated on is not yours.

Confirmation was received that you do not have a land line at the moment and we have assisted by downgrading the package for you.

Please do let us know should you require any further feedback or assistance from us.

Kind regards
MWEB Client Services

Mweb
Mweb's reply24 Nov 2016, 10:43
Official

Good day Mr Jooste

Thank you for taking the time to raise your concerns.

We have managed to reach you, unfortunately the land line which ADSL was activated on is not yours.

Confirmation was received that you do not have a land line at the moment and we have assisted by downgrading the package for you.

Please do let us know should you require any further feedback or assistance from us.

Kind regards
MWEB Client Services