They have cut off communication with their customers, that's very, very bad.

I am have a Mweb account and have never had problems with them before when reporting issues and trying to get them resolved. During the past two weeks though, I have been trying to contact them so I can report that one of my business email boxes is not sending while another one is not receiving mail.

In the past I used to report issues via their web query platform which I recently found out no longer exists. Instead you are directed to a chatbot, yet it doesn't work besides greeting you and telling you to wait for a consultant, but the consultant never comes. I tried contacting them by telephone but I was kept holding on forever (about 35 minutes on my longest wait) before the phone cut me off. That happenned on almost all of no less than 12 attempts (over several days), and I tried calling all their lines (Technical, Sales, and Billing). Only on one occassion did I manage to speak to someone, and when I told her that I wanted to close my account she told me she was going to transfer my call to the right department, then left me holding until they cut me off.

I really don't know what's going on at this company, the level in the deterioration of the customer service is unbelievable and I can't understand why the management is not doing anything about it. When you deliver your services via the internet (and so have no face to face contact with your clients), you are in a trust-based businness, therefore transparency and reliable communication channels become very important. Mweb has failed miserably in this regard.

I have decided to move my domain elsewhere as soon as I can, because I can't believe a company that can let things get this bad has what it takes to improve.