They dont deserve even 1 star - cannot cancel, and cannot get a router either.

I cancelled my order with MWEB due to a total lack of service. I have NOT received a router / sim, nor connection details...yet I was charged for the month in advance. I cancelled my account on 3 November and started to switch over to another provider. I just heard from the new provider that they cannot activate the line because MWEB activated the line on the 5th - 2 days after my cancellation.

I cant get through to a human being when I phone any of their numbers, and they do not respond to the queries you log online.

This is just ridiculous!