1 reviews | Active since Jan 2013
They create problem but they will not fix.
Uncapped from Mweb is not uncapped. You have 60 GB cap.<br> <br> Last week Thursday I notice slow internet speeds. Problem persists to Friday. Phone call centre. Get told I am throttled for downloading too much on uncapped account. Usage for last 30 days then was below 70 GB. I ask why am I being throttled if I have not reached the threshold yet? Call centre said problem should be fixed by 8 PM Friday night. Call centre agent admitted I was not in the wrong and I should not be throttled.<br> <br> Saturday morning, problem persists. Send emails. No response. Not even to this day of writing (Wednesday). Phone again Saturday. Said they will escalate. Agent admitted again I should not have been throttled. Problem still persists and it is Wednesday. I have not had a phone call. I have not had an email. Nothing.<br>
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant the throttling has since been lifted.
With regards to your other query we will remain in contact with you until resolved.
Kind regards
MWEB Client Services
Best regards,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant the throttling has since been lifted.
With regards to your other query we will remain in contact with you until resolved.
Kind regards
MWEB Client Services
Best regards,