CK
Chiara K
1 reviews | Active since Jun 2021
04 May 2026, 10:56
They charge you different fees every month- **** ARTISTS
I have been billed different amounts every month since i have signed up with MWEB,I thought once you have a contract with them you pay one fixed fee, My amount has increase by 400 rand in 3 months. I cannot get hold of them via their call centre and their live chat is absolutely useless. I want to cancel but their cancellation fee is 1000 rand. You would think that if they cannot charge the customer correctly they would omit the cancellation fee. I am incredibly unhappy since day one.
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Mweb's replyOfficial
04 May 2026, 11:19Hi Chiara, we understand your frustration, especially with your monthly billing changing, difficulty reaching support, and concerns around cancellation fees. That combination of uncer*****y and lack of response makes the experience feel even more frustrating, and we hear you on that. To get this properly investigated, we need to review your account and billing history to confirm exactly what has changed and why. Please send us a private message with your account details and registered email address, and we’ll escalate this for a full review. Once received, we’ll check the billing increases you’ve mentioned, clarify your contract structure, and confirm what options are available regarding cancellation and fees. We’ll take it from there and ensure you get a clear, factual breakdown of your account. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 May 2026, 11:19
Official
Hi Chiara, we understand your frustration, especially with your monthly billing changing, difficulty reaching support, and concerns around cancellation fees. That combination of uncer*****y and lack of response makes the experience feel even more frustrating, and we hear you on that. To get this properly investigated, we need to review your account and billing history to confirm exactly what has changed and why. Please send us a private message with your account details and registered email address, and we’ll escalate this for a full review. Once received, we’ll check the billing increases you’ve mentioned, clarify your contract structure, and confirm what options are available regarding cancellation and fees. We’ll take it from there and ensure you get a clear, factual breakdown of your account. Kind regards,
The Mweb Team
The Mweb Team