P
Phillemon
1 reviews | Active since Aug 2026
17 Aug 2026, 18:37
They are very poor a...
They are very poor and response not good at all
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
18 Aug 2026, 08:58Hello Phillemon
We understand how frustrating it is to feel that your concerns have not received the response or support you expected, especially while your connection remains affected.We can confirm that our Support team connected with you yesterday, completed troubleshooting, and logged the matter directly with our Vumatel partners for further investigation. The fault is being tracked under Vumatel ***.You will continue to receive fault updates directly via SMS as the matter progresses. We’ve also noted your feedback regarding the response and support experience and will ensure this is taken into consideration. Stay informed and manage your Mweb service in one place with the Mweb App. Mweb App Guide: Latest app version: 2.1.14. 📱
Kind regards,
The Mweb Team
We understand how frustrating it is to feel that your concerns have not received the response or support you expected, especially while your connection remains affected.We can confirm that our Support team connected with you yesterday, completed troubleshooting, and logged the matter directly with our Vumatel partners for further investigation. The fault is being tracked under Vumatel ***.You will continue to receive fault updates directly via SMS as the matter progresses. We’ve also noted your feedback regarding the response and support experience and will ensure this is taken into consideration. Stay informed and manage your Mweb service in one place with the Mweb App. Mweb App Guide: Latest app version: 2.1.14. 📱
Kind regards,
The Mweb Team
Best regards,
Mweb's reply18 Aug 2026, 08:58
Official
Hello Phillemon
We understand how frustrating it is to feel that your concerns have not received the response or support you expected, especially while your connection remains affected.We can confirm that our Support team connected with you yesterday, completed troubleshooting, and logged the matter directly with our Vumatel partners for further investigation. The fault is being tracked under Vumatel ***.You will continue to receive fault updates directly via SMS as the matter progresses. We’ve also noted your feedback regarding the response and support experience and will ensure this is taken into consideration. Stay informed and manage your Mweb service in one place with the Mweb App. Mweb App Guide: Latest app version: 2.1.14. 📱
Kind regards,
The Mweb Team
We understand how frustrating it is to feel that your concerns have not received the response or support you expected, especially while your connection remains affected.We can confirm that our Support team connected with you yesterday, completed troubleshooting, and logged the matter directly with our Vumatel partners for further investigation. The fault is being tracked under Vumatel ***.You will continue to receive fault updates directly via SMS as the matter progresses. We’ve also noted your feedback regarding the response and support experience and will ensure this is taken into consideration. Stay informed and manage your Mweb service in one place with the Mweb App. Mweb App Guide: Latest app version: 2.1.14. 📱
Kind regards,
The Mweb Team
Best regards,