THEY ANSWER IF YOU WANNA BUY BUT NOT IF YOU WANT ASSISTANCE!!! RUBISH

My Goodness, these people have been taking money from my account for an AntiVirus that I have NEVER EVER USED. So this is the story, I order a portable router along with this Virus protection nton nton, after waiting a week for the delivery of my router, I call them to check what's going on. they said they couldn't pick up my order number and my tracking number was non-existent for the delivery. If I'm going to have a problem getting the product, how TF do I know what other issues I will have. I cut my losses, its 2023, they have been debiting R29 for this thing I've never used for almost if not 18 months. so I call their billing team, after staying for the prompts, "WE CANNOT TAKE YOUR CALL DUE TO UNFORSEEN CIRCUMSTANCES" WHAT!!! I call the sales dept. because I knew, I just knew they would answer. Kent(the guy I spoke to after sales transferred me to cancellation) says his cancelled the damn thing... I really hope he has for his own sake, as for my refund for the product I NEVER EVEN KNEW WAS ACTIVE, IT WILL BE "INVESTIGATED". Over R500 in payments for what? I will wait their 72 hours, then if they come back with 'no credit due', I will escalate and wait for the 6 weeks that is legally binding, from then...OMBUDSMAN. MWEB is a bunch of rogues. If you set up a antivirus that was ordered simultaneously with a router but you never sent my router...what are you protecting, who are you protecting. This is a long way from over if I don't get my money back.