K
Keabetswe
1 reviews | Active since Jun 2026
08 Jun 2026, 14:33
There was a problem with a previous user who did not deactivate their account on the same address
There was a problem with a previous user who did not deactivate their account on the same address. My account cannot be processed because of this, while I have already paid the initial R249 fee. This is a bad experience, as my account cannot be processed because of someone else.
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Mweb's replyOfficial
08 Jun 2026, 14:41Hi Keabetswe,
We understand your frustration, especially after having already made the initial payment and now being unable to proceed due to the previous service still being active at the same address.At this stage, we’re unable to proceed with the order until the existing line at the address has been fully released by the previous service provider. This is required before a new activation can be completed.To help resolve this as quickly as possible, please send us a proof of address so we can escalate the matter with the relevant fibre provider and request the line release for your installation address.Once received, we’ll be able to take this forward and assist with progressing your order.Kind regards,
The Mweb Team.
We understand your frustration, especially after having already made the initial payment and now being unable to proceed due to the previous service still being active at the same address.At this stage, we’re unable to proceed with the order until the existing line at the address has been fully released by the previous service provider. This is required before a new activation can be completed.To help resolve this as quickly as possible, please send us a proof of address so we can escalate the matter with the relevant fibre provider and request the line release for your installation address.Once received, we’ll be able to take this forward and assist with progressing your order.Kind regards,
The Mweb Team.
Mweb's reply08 Jun 2026, 14:41
Official
Hi Keabetswe,
We understand your frustration, especially after having already made the initial payment and now being unable to proceed due to the previous service still being active at the same address.At this stage, we’re unable to proceed with the order until the existing line at the address has been fully released by the previous service provider. This is required before a new activation can be completed.To help resolve this as quickly as possible, please send us a proof of address so we can escalate the matter with the relevant fibre provider and request the line release for your installation address.Once received, we’ll be able to take this forward and assist with progressing your order.Kind regards,
The Mweb Team.
We understand your frustration, especially after having already made the initial payment and now being unable to proceed due to the previous service still being active at the same address.At this stage, we’re unable to proceed with the order until the existing line at the address has been fully released by the previous service provider. This is required before a new activation can be completed.To help resolve this as quickly as possible, please send us a proof of address so we can escalate the matter with the relevant fibre provider and request the line release for your installation address.Once received, we’ll be able to take this forward and assist with progressing your order.Kind regards,
The Mweb Team.