MB
Marielise B

1 reviews | Active since Jul 2020

22 Jul 2020, 14:20

THERE IS NO WAY OF GETTING HOLD OF MWEB TO RESOLVE MY ISSUE. We are a service company losing income due to this.

In February / March, we changed all contact details as the employee that dealt with the accounts have left the company. Most details have been changed, except the telephone number where the OTP goes to. Now we have an issue where the account has been blocked. We paid the account and sent a proof of payment. The MWEB site says resolved, but we still cannot get onto our e-mails. When you phone them, they require the OTP sent to the cell number. GUESS WHAT, it is still the same number as the employee that left. THERE IS NO WAY OF GETTING HOLD OF MWEB TO RESOLVE MY ISSUE. We are a service company losing income due to this. If I could give them only 1/4 of a star, I would not even do that. They are USELESS.

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