LH
Luanda H
1 reviews | Active since Aug 2025
08 Apr 2026, 14:00
There customer service is SO BAD, i waited 2 days just to speak to some who can assist me and still the matter is not resolved
There customer service is SO BAD, i waited 2 days just to speak to some who can assist me and still the matter is not resolved. Neil is the only agent who listened and is helpful.
Helpful (0)
Replies (1)0
Replies (1)Mweb's replyOfficial
08 Apr 2026, 14:05Hi Luanda, we hear your frustration regarding the delays in getting assistance. Waiting two days to speak with someone and still not having your matter resolved is not the experience we aim to provide.
It’s encouraging to hear that Neil was able to listen and provide helpful support, agents who take the time to engage and assist properly are exactly what we value.
Please let us know if you still require assistance so we can ensure your matter is addressed promptly.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 14:05
Official
Hi Luanda, we hear your frustration regarding the delays in getting assistance. Waiting two days to speak with someone and still not having your matter resolved is not the experience we aim to provide.
It’s encouraging to hear that Neil was able to listen and provide helpful support, agents who take the time to engage and assist properly are exactly what we value.
Please let us know if you still require assistance so we can ensure your matter is addressed promptly.
Kind regards,
The Mweb Team
The Mweb Team
