RW
Rupert W
1 reviews | Active since Jul 2022
07 Sept 2026, 12:45
There agents are useless dont understand a word
Two weeks ago Mweb delivered the wrong router after two days i got hold of them. They said they gone refund me but two weeks later not a cent refunded, They send the courier guy to collect he wrong router wich i will not release untill my money is refunded.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
07 Sept 2026, 13:29Hi Rupert,
We understand your concerns regarding the router collection and the refund you're awaiting. When a refund is expected, it's important to have clarity on the amount, the reason for the refund, and the status of the process, and we can appreciate how frustrating the uncer*****y may be.We'd like the opportunity to investigate this further. Please send us a direct message via Hello Peter with the email address linked to the account, along with additional details regarding the refund amount you are expecting and the reason for the refund. We'll gladly take a closer look and work towards providing clarity on the matter.
Kind regards,
Mweb Team
We understand your concerns regarding the router collection and the refund you're awaiting. When a refund is expected, it's important to have clarity on the amount, the reason for the refund, and the status of the process, and we can appreciate how frustrating the uncer*****y may be.We'd like the opportunity to investigate this further. Please send us a direct message via Hello Peter with the email address linked to the account, along with additional details regarding the refund amount you are expecting and the reason for the refund. We'll gladly take a closer look and work towards providing clarity on the matter.
Kind regards,
Mweb Team
Mweb's reply07 Sept 2026, 13:29
Official
Hi Rupert,
We understand your concerns regarding the router collection and the refund you're awaiting. When a refund is expected, it's important to have clarity on the amount, the reason for the refund, and the status of the process, and we can appreciate how frustrating the uncer*****y may be.We'd like the opportunity to investigate this further. Please send us a direct message via Hello Peter with the email address linked to the account, along with additional details regarding the refund amount you are expecting and the reason for the refund. We'll gladly take a closer look and work towards providing clarity on the matter.
Kind regards,
Mweb Team
We understand your concerns regarding the router collection and the refund you're awaiting. When a refund is expected, it's important to have clarity on the amount, the reason for the refund, and the status of the process, and we can appreciate how frustrating the uncer*****y may be.We'd like the opportunity to investigate this further. Please send us a direct message via Hello Peter with the email address linked to the account, along with additional details regarding the refund amount you are expecting and the reason for the refund. We'll gladly take a closer look and work towards providing clarity on the matter.
Kind regards,
Mweb Team
RW
Rupert W's updateReviewer Update
07 Sept 2026, 16:18That lie you typed two weeks ago. You cant be reached by phone calls, dont reply to emails ad whatsapp take up to 2 full day to be answered, and when they do, the hole process start all over. I will not return the wrong router untill i get my money!
RW
Rupert W's update07 Sept 2026, 16:18
Reviewer Update
That lie you typed two weeks ago. You cant be reached by phone calls, dont reply to emails ad whatsapp take up to 2 full day to be answered, and when they do, the hole process start all over. I will not return the wrong router untill i get my money!
Mweb's replyOfficial
07 Sept 2026, 16:42Hi Rupert,
We understand how disappointing it is when you feel that your concerns have not been addressed and that you're still awaiting clarity regarding the refund. We'd like to step in and assist further with this matter. To enable us to investigate the account and review the refund query, please send us a direct message with the email address linked to the account, along with details of the refund amount you are expecting and the reason for the refund.Once we receive this information, we'll be able to review the matter in greater detail and provide the appropriate assistance.
Kind regards,
Mweb Team
We understand how disappointing it is when you feel that your concerns have not been addressed and that you're still awaiting clarity regarding the refund. We'd like to step in and assist further with this matter. To enable us to investigate the account and review the refund query, please send us a direct message with the email address linked to the account, along with details of the refund amount you are expecting and the reason for the refund.Once we receive this information, we'll be able to review the matter in greater detail and provide the appropriate assistance.
Kind regards,
Mweb Team
Mweb's reply07 Sept 2026, 16:42
Official
Hi Rupert,
We understand how disappointing it is when you feel that your concerns have not been addressed and that you're still awaiting clarity regarding the refund. We'd like to step in and assist further with this matter. To enable us to investigate the account and review the refund query, please send us a direct message with the email address linked to the account, along with details of the refund amount you are expecting and the reason for the refund.Once we receive this information, we'll be able to review the matter in greater detail and provide the appropriate assistance.
Kind regards,
Mweb Team
We understand how disappointing it is when you feel that your concerns have not been addressed and that you're still awaiting clarity regarding the refund. We'd like to step in and assist further with this matter. To enable us to investigate the account and review the refund query, please send us a direct message with the email address linked to the account, along with details of the refund amount you are expecting and the reason for the refund.Once we receive this information, we'll be able to review the matter in greater detail and provide the appropriate assistance.
Kind regards,
Mweb Team