M
Moses
1 reviews | Active since Jan 2026
12 May 2026, 12:47
Their service delive...
Their service delivery was quick (from ordering wifi to having it active) however i am giving them 4 stars because their customer service is slow, there is a long wait to get assisted whether live chat or phone call
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Mweb's replyOfficial
12 May 2026, 12:50Hi Moses, It’s great to hear that the ordering and activation process was quick and smooth for you with Mweb getting connected without delays is something we aim to get right from the start. At the same time, we understand your point about slower customer service response times and longer waiting periods on both live chat and calls. That kind of delay can be frustrating, especially when you need quick assistance. Your feedback on this is noted and really valuable in helping improve the overall support experience. We appreciate you taking the time to share both the positives and where we can do better. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 May 2026, 12:50
Official
Hi Moses, It’s great to hear that the ordering and activation process was quick and smooth for you with Mweb getting connected without delays is something we aim to get right from the start. At the same time, we understand your point about slower customer service response times and longer waiting periods on both live chat and calls. That kind of delay can be frustrating, especially when you need quick assistance. Your feedback on this is noted and really valuable in helping improve the overall support experience. We appreciate you taking the time to share both the positives and where we can do better. Kind regards,
The Mweb Team
The Mweb Team