Their mistake has become my problem
I cancelled my ADSL line service with you in December. Your email then said that my last day of service would be 31 December. On that basis, I had fibre installed effective 1 Jan. When Jan came around, you had still not transferred my line saying there was 'a mistake' in the email. I am now on the hook for an extra calendar month with you and an extra month with Telkom! What a complete waste. I do not believe you have been courteous in your handling of a mistake you've made!
Good day juan-labuschagne
Thank you for bringing this to our attention.
We have since tried to call you but couldn't reach you on your listed cell phone number.
Our records indicate that your line has successfully been migrated back to Telkom's holding pool.
We would like to sincerely apologise for the erroneous date provided in the confirmation email but can confirm that the correct billing was quoted.
The relevant department have been in contact with you as well and provided this feedback.
Please feel free to respond here if you require any further assistance.
Kind regards
MWEB Client Services
Best regards,
Good day juan-labuschagne
Thank you for bringing this to our attention.
We have since tried to call you but couldn't reach you on your listed cell phone number.
Our records indicate that your line has successfully been migrated back to Telkom's holding pool.
We would like to sincerely apologise for the erroneous date provided in the confirmation email but can confirm that the correct billing was quoted.
The relevant department have been in contact with you as well and provided this feedback.
Please feel free to respond here if you require any further assistance.
Kind regards
MWEB Client Services
Best regards,