Their licence should be revoked

These are the worst set of people that I have ever encountered, I app**** for fiber service only to get a message later that I have to pay an upfront payment of R1000 because I am a foreigner for a service that was advertised for free. I never had a problem with that, hence I paid them the R1000. immediately after the payment, all communication from them seized and whenever I call their customer care, there's always someone to tell me different stories that the installation will be completed. Up until now going to 2 months, there's no installation and there's no communication from them stating why the installation can not be completed. Meanwhile, someone who lives in the same complex as me app**** for fiber service and got it up running within 6 days of applying for the service. I have requested a refund which I know they wouldn't bulge as they sure know how to rub it on their customer's face. NB: My complex is a fiber ready residence and all Mweb need is to bring their equipment and allocate me a line.