Their customer care is of a very low standard

Hi Robert,  

Thanks for sharing your experience, we’re really sorry to hear you’ve had trouble getting through and that the live chat hasn’t been responsive when you needed support. That’s understandably frustrating, especially when you’re actively trying to resolve something. 

We do want to get this properly looked into for you. Please send us a DM with your account details and a short summary of the issue so we can pick this up and assist you directly without further delays on the Mweb side. 

Kind regards,
 The Mweb Team