Their agent response...

Hi Kelsey, we understand how frustrating it is to still be dealing with the same issue since Thursday, especially when response times have been slower than expected and you’re still waiting for a resolution. That’s understandably disappointing when you’re relying on the service. Please send us a brief private message with your account details and a short summary of the issue, so we can pick this up and escalate it to the relevant team for urgent attention. Kind regards,
The Mweb Team