THEFT!!

Disgusting!!! My girlfriend and decided to sign up with Mweb for our fibre just before lockdown and we were never contacted never received any form of communication. We then decided to forget about the fibre. Month end we were debited and i called to find out what the problem was. The guy said that the installation was performed on the 15th of may which it wasn't and who ever was in charge of installations that day should be reprimanded. He then credited the account and "cancelled" the account. A month later and they debit again plus more. I keep calling and the problem persists. This is ****ing theft!!!! I mention on the phone that we are owed money and the phone gets put down in my ear. I am not even a customer and im disgusted with the **** service. I can't even express how i feel over the phone because I'm too nice and i know it's not the consultants fault. But it is their fault for not following up making sure that matters have been resolved. Everyone I've spoken to are clearly incapable. I am saying this again. I am not a customer and i definitely don't want to be. You are *****ing money from people who in these times simply can not afford it. We were given an account number apon initial sign up which is: ***9. Please assist.