LB
Luzuko B
1 reviews | Active since Mar 2018
05 Mar 2026, 14:08
The worst to ever do it.
Worst ever. Was on hold for over an hour and no one picked up the phone. Went online and tried live chat - ignored. Then, I tried WhatsApp and still no response. Sies.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
05 Mar 2026, 14:23Hi Luzuko. Thank you for sharing your experience with us. We hear the frustration in your message, and we fully understand how disappointing it is to spend that much time trying to reach support without receiving the help you needed.Your feedback has been shared with the relevant customer journey teams so they can review the experience across our contact channels and improve where necessary. Experiences like this matter to us, and we are committed to ensuring our customers can reach the support they need more easily.
If you would still like assistance, please email *** with the review details, the link, or a screenshot, and your registered email address linked to your Mweb account. We will only be able to respond once these details are provided.
We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
R^
If you would still like assistance, please email *** with the review details, the link, or a screenshot, and your registered email address linked to your Mweb account. We will only be able to respond once these details are provided.
We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
R^
Mweb's reply05 Mar 2026, 14:23
Official
Hi Luzuko. Thank you for sharing your experience with us. We hear the frustration in your message, and we fully understand how disappointing it is to spend that much time trying to reach support without receiving the help you needed.Your feedback has been shared with the relevant customer journey teams so they can review the experience across our contact channels and improve where necessary. Experiences like this matter to us, and we are committed to ensuring our customers can reach the support they need more easily.
If you would still like assistance, please email *** with the review details, the link, or a screenshot, and your registered email address linked to your Mweb account. We will only be able to respond once these details are provided.
We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
R^
If you would still like assistance, please email *** with the review details, the link, or a screenshot, and your registered email address linked to your Mweb account. We will only be able to respond once these details are provided.
We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
R^
LB
Luzuko B's updateReviewer Update
05 Mar 2026, 14:32All your support channels are useless. I want to change my service from the 50/50 line to 30/30
LB
Luzuko B's update05 Mar 2026, 14:32
Reviewer Update
All your support channels are useless. I want to change my service from the 50/50 line to 30/30
LB
Luzuko B's updateReviewer Update
05 Mar 2026, 14:35You even reported my review for inaccurate info even though there is nothing wrong with it. I find it extremely underhanded for a company to falsely report a review simply because a customer expressed frustration over a negative experience. Shame on you.
LB
Luzuko B's update05 Mar 2026, 14:35
Reviewer Update
You even reported my review for inaccurate info even though there is nothing wrong with it. I find it extremely underhanded for a company to falsely report a review simply because a customer expressed frustration over a negative experience. Shame on you.
Mweb's replyOfficial
05 Mar 2026, 14:48Hi Luzuko. Thank you for sharing your experience with us. We hear the frustration in your message, and we fully understand how disappointing it is to spend that much time trying to reach support without receiving the help you needed.Your feedback has been shared with the relevant customer journey teams so they can review the experience across our contact channels and improve where necessary. Experiences like this matter to us, and we are committed to ensuring our customers can reach the support they need more easily.
If you would still like assistance, please email *** with the review details, the link, or a screenshot, and your registered email address linked to your Mweb account. We will only be able to respond once these details are provided.
We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
R^
If you would still like assistance, please email *** with the review details, the link, or a screenshot, and your registered email address linked to your Mweb account. We will only be able to respond once these details are provided.
We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
R^
Mweb's reply05 Mar 2026, 14:48
Official
Hi Luzuko. Thank you for sharing your experience with us. We hear the frustration in your message, and we fully understand how disappointing it is to spend that much time trying to reach support without receiving the help you needed.Your feedback has been shared with the relevant customer journey teams so they can review the experience across our contact channels and improve where necessary. Experiences like this matter to us, and we are committed to ensuring our customers can reach the support they need more easily.
If you would still like assistance, please email *** with the review details, the link, or a screenshot, and your registered email address linked to your Mweb account. We will only be able to respond once these details are provided.
We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
R^
If you would still like assistance, please email *** with the review details, the link, or a screenshot, and your registered email address linked to your Mweb account. We will only be able to respond once these details are provided.
We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
R^