JH
Jacobus H
1 reviews | Active since Feb 2012
10 Apr 2026, 11:00
The worst support of all the ISPs
When it comes to support, MWEB is completely inept.
The call centre keeps you on hold for more than an hour without exception, and don't even try the "online chat", where a bot tells you that an agent will chat to you as soon as one is available. 2 and a half hours later, and nobody has yet responded...
They cannot expect us to stare at the screen for an entire day can they?
If you're still with MWEB, pray that you don't need support and start making plans to change your ISP.
If you're not with MWEB, DO NOT EVEN CONSIDER MWEB!!!!
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
10 Apr 2026, 11:07Hello Jacobus. Thank you for taking the time to share your experience. We truly understand how frustrating long waiting times and delayed responses can be, especially when you need urgent assistance. This is not the level of service we aim to deliver, and we appreciate you bringing it to our attention.To ensure we can properly investigate what happened on your support interaction and assist you directly, we will need to move this conversation to a private message. Please confirm your registered email address so we can verify your account and provide targeted support without further delay.Once we have your details, we will:
The Mweb Team
- Review your recent contact attempts and queue delays
- Check the status of any unresolved support requests
- Escalate your case to ensure it is prioritised appropriately
- Provide clear feedback on your account and next steps
The Mweb Team
Mweb's reply10 Apr 2026, 11:07
Official
Hello Jacobus. Thank you for taking the time to share your experience. We truly understand how frustrating long waiting times and delayed responses can be, especially when you need urgent assistance. This is not the level of service we aim to deliver, and we appreciate you bringing it to our attention.To ensure we can properly investigate what happened on your support interaction and assist you directly, we will need to move this conversation to a private message. Please confirm your registered email address so we can verify your account and provide targeted support without further delay.Once we have your details, we will:
The Mweb Team
- Review your recent contact attempts and queue delays
- Check the status of any unresolved support requests
- Escalate your case to ensure it is prioritised appropriately
- Provide clear feedback on your account and next steps
The Mweb Team
JH
Jacobus H's updateReviewer Update
10 Apr 2026, 11:52I've already confirmed my registered email address in the previous (private) reply.
IT WOULD SEEM THAT IT IS AI THAT READS AND REPLIES TO THESE COMPLAINTS!!!
If a human read and responded, they would have seen my email address, and not ask for it AGAIN!
IT WOULD SEEM THAT IT IS AI THAT READS AND REPLIES TO THESE COMPLAINTS!!!
If a human read and responded, they would have seen my email address, and not ask for it AGAIN!
JH
Jacobus H's update10 Apr 2026, 11:52
Reviewer Update
I've already confirmed my registered email address in the previous (private) reply.
IT WOULD SEEM THAT IT IS AI THAT READS AND REPLIES TO THESE COMPLAINTS!!!
If a human read and responded, they would have seen my email address, and not ask for it AGAIN!
IT WOULD SEEM THAT IT IS AI THAT READS AND REPLIES TO THESE COMPLAINTS!!!
If a human read and responded, they would have seen my email address, and not ask for it AGAIN!