The worst service that I pay for

I have had the worst experience with mweb for the month of March .I have no connectivity since the 4 of March everytime I spen hours on end calling the and all they can say is the matter has been escalated. For March I have only been connected for a week . I pay my account even before the debit order Date. I payed my Netflix , Showmax but I can't access these services coz of mweb.School are closed my kids can't watch YouTube and the above cox of mweb .I have to travel to work daily coz of connectivity issued and I cannot afford the data therefore I cannot work from home coz of mweb .Yet they sent me a full months billing statement