CK
Celine K

1 reviews | Active since Oct 2024

04 Jan 2025, 10:31

The worst service still going on months

I have previously complaint about the 2 accounts they have opened for the same address months ago guess what todate the 1st account in my mother name not closed now I was cut off disconnected again because of their staff and sales and everyone taking my 14 phones calls since December the 24th yet my account is up to date I was never refunded the last time it is going on 15days and my countless calls whatsapps and their robot server did nothing they just don't care no one takes ownership their yes they record it than one person said the problem with openserve don't worry they will follow up I had to follow up myself as nothing happened openserve advised fault mweb they disconnected they say openserve than someone mweb says sales must recapture and I must speak to them can someone please do their job there Dear Celine Kerspuy,

Thank you for your email.

This is an automated reply. Your query reference number is MWB***7

We will respond to your request within 24-48 business hours. For quick and efficient tracking of your query, please include your reference number in all subsequent communication with us.

Kind regards, MWEB Customer Support

------------- Original Message -------------- From: Celine Kerspuy [***] To: *** Date: 03/Jan/2025 11:08:36 Subject: Mwb******3 MWB***7

I am tired of this problem to date this internet no connection is still no resolved why must I phone whatsapp countless times and I am getting no where how do you employ people that doesn't resolve anything just telling me it will be resolved or I must follow up

I called many times regarding the 2 accounts people there are just not doing there jobs getting away with it and **** the customer who has problems it just doesn't get resolved

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