THE WORST SERVICE PROVIDER WITH POOR SERVICE

REF NO -***6-CAN SOMEONE PLEASE ADVISE WHY THERE'S BANKING DETAILS ON OUR STATEMENT WHEN WE MAKE A PAYMENT TO HAVE OUR SERVICE CONNECTED AND WE ARE BEING TOLD THE ACC NO IS NO LONGER IN USE??

CAN SOMEONE TELL ME HOW IS ANY ON OUR PROBLEM, NO WE ARE BEING TOLD THAT THE PAYMENT WILL TAKE 3 DAYS TO BE REVERSED, WHEN I HAVE CLEARED THE FUNDS, THEN AS USUAL WHEN WE ARE FOLLOWING UP ON THE MATTER WE ARE BEING TOLD TO HOLD AND THERE'S NO ONE TO ASSIST, SO SINCE WE WORK FROM HOME, PLEASE ADVISE WHAT MUST WE DO