F
Fateen
1 reviews | Active since Dec 2023
05 May 2026, 16:47
The worst service provider ever
The most shocking service ever. From the start of my contract up until now.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
05 May 2026, 16:56Hi Fateen,
We understand how disappointing and upsetting it is to feel let down throughout your entire experience, and this is certainly not the level of service we want for our clients.
Your comments are taken seriously and will be shared with our Service Quality Team for review and improvement, as ongoing issues like this are not acceptable. We would like the opportunity to better understand what’s gone wrong and see how this can be addressed.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and we’ll do our best to assist further.
Kind regards,
Mweb Team
We understand how disappointing and upsetting it is to feel let down throughout your entire experience, and this is certainly not the level of service we want for our clients.
Your comments are taken seriously and will be shared with our Service Quality Team for review and improvement, as ongoing issues like this are not acceptable. We would like the opportunity to better understand what’s gone wrong and see how this can be addressed.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and we’ll do our best to assist further.
Kind regards,
Mweb Team
Mweb's reply05 May 2026, 16:56
Official
Hi Fateen,
We understand how disappointing and upsetting it is to feel let down throughout your entire experience, and this is certainly not the level of service we want for our clients.
Your comments are taken seriously and will be shared with our Service Quality Team for review and improvement, as ongoing issues like this are not acceptable. We would like the opportunity to better understand what’s gone wrong and see how this can be addressed.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and we’ll do our best to assist further.
Kind regards,
Mweb Team
We understand how disappointing and upsetting it is to feel let down throughout your entire experience, and this is certainly not the level of service we want for our clients.
Your comments are taken seriously and will be shared with our Service Quality Team for review and improvement, as ongoing issues like this are not acceptable. We would like the opportunity to better understand what’s gone wrong and see how this can be addressed.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and we’ll do our best to assist further.
Kind regards,
Mweb Team
Mweb's replyOfficial
06 May 2026, 10:26Hi Fateen, we understand how frustrating and disruptive this has been for you, especially with repeated billing issues, unexpected suspension, and the impact this is having on both your work-from-home setup and your child’s online classes. That level of inconsistency is not the experience we aim to deliver. We’ve now requested our billing team to urgently look into your account and assist with the full review of the billing errors, incorrect charges, failed debit order fees, and reconnection status. This includes verifying the payments made, the cancellation request raised in January, and ensuring your account is correctly aligned going forward. Your suspension status and reconnection delay will also be reviewed as part of this process so that we can address why the service has not been restored after proof of payment was submitted. We are treating this as a priority and will keep it with the billing team until a proper resolution is reached. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply06 May 2026, 10:26
Official
Hi Fateen, we understand how frustrating and disruptive this has been for you, especially with repeated billing issues, unexpected suspension, and the impact this is having on both your work-from-home setup and your child’s online classes. That level of inconsistency is not the experience we aim to deliver. We’ve now requested our billing team to urgently look into your account and assist with the full review of the billing errors, incorrect charges, failed debit order fees, and reconnection status. This includes verifying the payments made, the cancellation request raised in January, and ensuring your account is correctly aligned going forward. Your suspension status and reconnection delay will also be reviewed as part of this process so that we can address why the service has not been restored after proof of payment was submitted. We are treating this as a priority and will keep it with the billing team until a proper resolution is reached. Kind regards,
The Mweb Team
The Mweb Team