The worst service on the planet by far

My account is in credit yet mweb have made my email addresses inactive. I have been on hold for most of the morning after 6 days of trying to speak to someone, I did speak to Sweli Dyani, who told me only sales can assist. She put me through to someone who rudely put me back on hold, then sales support answer and tell me only sales can deal with me. I'm now on hold again. The worst service on the planet. Please can a manager call me ASAP *** or ***