DM
Dirk M
1 reviews | Active since Dec 2015
09 Dec 2015, 16:40
The worst service I have came across
I have been trying to sort out a dispute on my 3G MTN usage through MTN ISP since end August, and was sent from pillar to post getting the same standard answer every time, I have in the region of 60 emails going backward and forward, and every time I ask for my query to be escalated I get put through to the call centre and have to explain the whole situation AGAIN. I then closed my 3G account and kept my email account. I do pay my email subscription but now they suspended my whole account.<br> I will from now on badmouth MWEB wherever I go, and believe me I travel the whole of Africa!
Helpful (0)
Replies (1)0
Replies (1)Mweb's replyOfficial
10 Dec 2015, 10:32Hello interplas,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply10 Dec 2015, 10:32
Official
Hello interplas,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
