THE WORST SERVICE I EVER RECEIVED FROM MWEB

I added the dstv compact plus streaming onto my existing account on Monday 1st October just after seven the morning. On Tuesday late afternoon I contacted them to try and find out why is there still no connection. I've been told that they picked up an error and resubmit the order and escalate. Today is Friday and this morning I tried again but with no success. Since Tuesday until today after again and again resubmitting and escalate the order by them and after lot of wasted airtime by waiting endlessly on phone and used all my air time there is still no success. They will just dropped your call or why you waiting for over 10 min to be transferred you still do not get any assistance. The self service online is the most unfriendly way of communicating because you cannot explain you problem properly with a robot. For so many years as a client of Mweb I never thought I will come to the point that it is necessary for me to give them a negative rating. But as they say there is always a first time. Here I am now sitting without airtime all wasted for nothing and with 16 sms messages since Tuesday the 2nd Oct received from Mweb with identification pin numbers when you phone them for assistance and still nothing happened on their side. Shame on you Mweb.