The worst service ever given!!!!

The worst service ever given!!!! I have been complaining n calling spending hours( of my airtime) on a call to be told by a call center consultant they can only issue tickets !!!CARMEN LOMBARD supposedly a TEAM LEADER at MWEB has still not contacted me since WEDNESDAY!!!!.. as per her agents they do send through request to her to call me regarding my issues but clearly she is not concerned! .. can SOMEONE or the CEO OF MWEB please resolve my issue !!! I work from home so Fibre is essential for me to be productive!!!! I have spoken to the following people through the week since Monday the 4th October Siboshiso Nothembo - .. mwb***5 Massi.. dropped call.. Carmen Lombard - 2 o'clock email was sent Wednesday, Thursday busy with order n busy with open serve .. . Michelle Zandi can't assist nothing they can do. Xoliswa lucky email .. I must wait technician to call - nothing more that can be done. Mwb***6 .. Kanele Kenyans - sent to specialist team .. sent another request for CARMEN LOMBARD to contact me-mwb***5

I have posted on Facebook I have called complained shouted begged and it is Friday and yet still no TA or any indication or so moment regarding my issue .. my query has been escalated Tuesday not even escalations get dealt with !!! .. FFS can someone at MWEB actually do some sort of job.. or can someone at OPENSERVE contact me since MWEB refuses to help their customers !!