kA
kennidean A

1 reviews | Active since Oct 2012

22 Sept 2015, 14:17

The worst service ever!

I regret having ever gone into business with Mweb.<br> it turns out when I check my data on my phone and it shows 1.71 Gb...that's actually not what I have available<br> apparently if I use up all that data then it actually mean that I have gone over the 1 gig they give me every month...even thought it shows I have 1.71gigs available.<br> <br> One consultant advises me that I was double debited because I used out of data<br> the other advises that it is because last month they only took of the subscription.<br> <br> further more, the information that reflect when I check my data via my tablet, and via the website apparently do not coincide...\because its delayed"who's fault it is"

0
Replies (1)
Mweb
Mweb's reply22 Sept 2015, 15:55
Official
Hello kennidean,

We have tried unsuccessfully to contact you since this complaint was posted.

Our calls remain unanswered, please reply to our email with an alternate contact number in order for us to assist you.

Your case has been escalated to our Client Service specialist to discuss your billing in the interim.

Kind regards
MWEB Client Services