1 reviews | Active since May 2016

28 May 2016, 10:20

The worst provider by far

<p>I recently had a telkom ADSL line installed at home and opted for the 4Mbs package from Mweb. The connection speed is shocking. After already agreeing to the contract I was informed that they throttle your connection for excessive internet usage. The connection is throttled so badly that when streaming Netflix, we can barely do anything else with the internet connection. I would seriously recommend that no one subscribe to Mweb. They promise the earth and deliver a pebble.</p>

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Replies (1)
Mweb
Mweb's reply30 May 2016, 06:59
Official

Thank you for bringing this to our attention.

We have tried unsuccessfully to contact you on your listed numbers.

Our calls remain unanswered; please respond to our email with an alternate contact number in order for us to assist you.

Your case has been escalated to the relevant department to look into in the interim, and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Best regards,