The worst ISP and complete failure of a company that is MWEB

Absolutely pathetic circus of a company run by clowns that think they have any idea how technology works! If you decide to work outside of SA at any point, what will happen is you will be locked out of your account with no access to change it - OTPs for authorisation will be sent to whatever number you initially registered on your account (whether you have access to it or not) and no amount of paperwork you fill in will register this fact in their heads. Hilariously, they only take any direction from a broken online email server that spits out server errors whether you try to log in from overseas or Cape Town and their solution is "ask someone in SA to log in for you" - despite how seriously they take their "security" with sending OTPs to an invalid number. If you're wondering why there isn't a fail safe or backup for the OTP delivery method (like say that online email), the rest of the world is wondering this as well! I literally had to remote into my parents machine back in SA at midnight multiple times just to communicate with them via this dated and broken email service. Their technicians are *********** and advise hard resetting network equipment without evaluation of customer scenarios (like 2 old people who cannot setup a local ADSL modem locally during a lockdown when no one can assist them in person)...I could go on for years about how insanely *********** this company is. As someone who works in technology...I don't know where to begin to document the utter failures in process that any normal business would be insane to have...let alone one that calls themselves an ISP! Thank god there are more competent ISPs now in SA (like Afrihost) who actually have some clue on how to run a technology business and ISP.