The worst fibre provider!!!!!

I am absolutely appalled by MWEB’s service and would never recommend them to anyone. I registered for a router in November last year, only for it to be delivered in January 2026. Despite this delay, I have been paying for a service that has not worked properly since installation. Every time I contact customer support, I am sent from pillar to post and transferred between consultants until I eventually give up, with no resolution. To make matters worse, I paid my fibre account early on 30 January, ahead of the due date of 1 February, yet this morning I received a message stating that my debit order failed and that I now owe 58 cents for a so-called late payment. I truly regret switching to MWEB. I work from home, and this has been a huge inconvenience — to the point where I’ve had to rely on my neighbour’s WiFi just to do my job. I am completely disgusted by MWEB’s service and, quite frankly, beyond fed up.