The worst ever. Very inconsiderate 😒

So here I am thinking me and my partner are the only one's who are having issues with this company. These ******** rob you in broad day light. Mid July, Zoom Fibre(infrastructure) installed Fibre in our house and a fee days later we were sent a router from Mweb. No welcome call, no courtesy call to explain htf do you even connect the two devices (ONT box and router), so for two days or so we battled alone trying to connect. Eventually we got tired and decided to call in. *worst ever customer services* So first day we called in and we were told the connection is still showing as "configuration pending" and that will need to wait a maximum of 3 working days. Called in again, baring in mind that when you calling these f@#$ers you should atleast prepare yourself with nothing less than R50 airtime just to ensure that you get the chance to speak to someone, because wow their wait times are disgustingly long. I spoke to another chap who was kind enough to explain the installation process and our bills moving forward but at some point was mislead by this chap. He advised that installation will be free including delivery of router and we will only start paying a pro rata charge for the usage until end of July. From the day the Fibre was installed and today is the 19th of August we are still not connected yet they have had the audacity two slap us with two bills this month amounting to R700 odd. I called in again and by the time I got through to an advisor my airtime was low so I asked the advisor to call me back if I do get cut off and confirmed mobile number to call me on. She then said to me "Mr Gumede please terminate the call on yourside and I will call you back" I waited that whole Saturday from the morning for that trolls callback as she had promised. That was like R53 worth of airtime GONE. Called in again on Monday and spoke to another lady who was honestly very kind and helpful, transfered me over to tech support which they were of no help at all, then was transfered over to billing to query about this R700 odd bill we have received. Hehehe yaz futhi. Our profile clearly shows that there has not even been 1mb of usage but they have charged me a pro-rata charge of R342 from around the 20th of July when this was installed but never activated, until end of July. Guess what my monthly charge agreed to on sign up is around R380, so you telling me that from the 20th this is the amount(R342) of a pro-rata charge if my full month's cost is R380 ? Get outta here!!! And they have further sent another bill for September, a month we have not even started and this all amounts to R700 plus. So I've disputed the payments and asked for everything to be revised due to that till today the services are still not activated by the infrastructure Zoom but we were told by one of Mwebs advisors that everything is now active and ready to be connected, which was not at all the case. Yesterday we received an email from them of a an cancelation form with a cancelation fee of close to R3000.00 like *** ?? I only asked for my bills to be revised and told the advisor that I will not be making any payments until my bills are revised, and all of a sudden they are now sending this massive cancelation bill, what ****ery is this vele ? I've sent an email to the complaints team but no response till today but you guys are so consistent when it comes to finding ways on how to cough out money from your customers. I ain't paying nothing let me tell you. What should I be paying for when ya'll can clearly see on our profile that everything is sitting on a 0mb which means we have not used any of your services AT ALL. So what are we paying for kahle kahle, are we paying for the mere fact that we are registered customers in ya'lls database or are we supposed to be paying for services that you should be rendering to us ??? I'm going through a death in the family and you guys are just adding your own unnecessary distress in my life.