The worst - don't expect feedback - frustration guaranteed

Order number - ***5

It has been 10 days since we placed this order. We have called every day since, receiving numerous promises of escalations, manager call-back requests, and assurances of feedback by the end of the business day. However, to date, we have not received a single call or update regarding this matter.

If no one is willing to assist us, kindly inform us so that we may seek a service provider that is committed to customer service. We also request a refund of our reactivation fee, along with the first month’s premium that we have already paid.

The level of service we have received is unacceptable and among the worst we have experienced in years.

I write this without much expectation of a response, as this aligns with the service levels we have unfortunately come to expect