The worst customer support ever!

The worst customer support ever. My Fibre line went down (after trying to query an increase). I have spent hours and hours on the phone, app chat, and WhatsApp. It is almost impossible to get through to anyone and if you are lucky enough, they rudely transfer you to have to start again. After eventually getting through to someone, no reference number, ETR, SMS or email has been received. The app is not user friendly nor shows any updates and I don't even know if I'll be getting help.

I'm am absolutely disgusted and will also be escalating to escalation body in South Africa is: Independent Communications Authority of South Africa (ICASA).

DON'T USE MWEB!!!!!!!