SS
Sibusisiwe S
1 reviews | Active since Jun 2024
09 Jun 2026, 11:35
The worst customer service in SA
If a zero star was possible Mweb would be deserving of it. The absolute worst customer service. Waited for my call to be picked up for over an hour the cost in airtime was over R200 ended up running out of airtime before I even got assistance. The app is useless you can’t do anything on it. It’s fine as long as theres no connection issues, have connections issues good luck getting any help sorting them out. But they’re so prompt with billing even when you connection is out for a significant portion of the month you had best believe they’ll charge you in full for a service you did not receive.
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Mweb's replyOfficial
09 Jun 2026, 12:22Hi Sibusisiwe,
We understand how frustrating it must be to be without internet, especially after spending time and money trying to get through to support. When your connection is down, you should be able to get assistance quickly and feel supported every step of the way. That’s not the level of support and reliability we want you to experience.
From our side, we can confirm that there is currently a fibre cable break affecting multiple users, and Vumatel technicians are actively attending to the fault. This is why you are experiencing the loss of connectivity. You have been linked to receive an SMS once it has been resolved.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
We will continue monitoring this incident and ensure your service is restored and stable as soon as possible.
Kind regards,
Mweb Team
We understand how frustrating it must be to be without internet, especially after spending time and money trying to get through to support. When your connection is down, you should be able to get assistance quickly and feel supported every step of the way. That’s not the level of support and reliability we want you to experience.
From our side, we can confirm that there is currently a fibre cable break affecting multiple users, and Vumatel technicians are actively attending to the fault. This is why you are experiencing the loss of connectivity. You have been linked to receive an SMS once it has been resolved.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
We will continue monitoring this incident and ensure your service is restored and stable as soon as possible.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 12:22
Official
Hi Sibusisiwe,
We understand how frustrating it must be to be without internet, especially after spending time and money trying to get through to support. When your connection is down, you should be able to get assistance quickly and feel supported every step of the way. That’s not the level of support and reliability we want you to experience.
From our side, we can confirm that there is currently a fibre cable break affecting multiple users, and Vumatel technicians are actively attending to the fault. This is why you are experiencing the loss of connectivity. You have been linked to receive an SMS once it has been resolved.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
We will continue monitoring this incident and ensure your service is restored and stable as soon as possible.
Kind regards,
Mweb Team
We understand how frustrating it must be to be without internet, especially after spending time and money trying to get through to support. When your connection is down, you should be able to get assistance quickly and feel supported every step of the way. That’s not the level of support and reliability we want you to experience.
From our side, we can confirm that there is currently a fibre cable break affecting multiple users, and Vumatel technicians are actively attending to the fault. This is why you are experiencing the loss of connectivity. You have been linked to receive an SMS once it has been resolved.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
We will continue monitoring this incident and ensure your service is restored and stable as soon as possible.
Kind regards,
Mweb Team