The worst customer service ever!!!!

I have been trying to get internet connection for the past 2 months with MWEB. To this day I still haven’t gotten any assistance or a reasonable explanation as to why my line is not active. Every time I call, I get a different story and I’m either transferred to another department that keeps me holding for over 30min until I give up or told it’s being escalated. This has been going on for two months and there hasn’t been any silicon YET MWEB is debiting my account for a service I do not have! The worst service ever!!!!