1 reviews | Active since Mar 2011
The worst company for ISP service, Mweb.
I have been with Mweb now for a few months, linked with fibre through Vumatel. There have been some problems here and there but most of the issues were sometimes painfully resolved after a fairly long wait on the phone or on the web. The last straw has been that I have had to wait for 2 weeks for a non existent service (even though month to month)that is paid by debit order. The most painful part is that you have to wait in excess of 45 minutes on line and sometimes that long on the phone. Mweb is probably the worst ISP that I have come across and I urge others not to partake of the non-existent service. I have now provided them with a cancellation notice and will never use that company's services again, and will endeavour to tell as many people about it as I can.
We understand how frustrating it must be to deal with ongoing connection issues while also struggling to get assistance, especially after being a customer for some time. Not having a reliable connection when you need it can be very disruptive and understandably impacts your overall experience. It’s also disappointing to hear that these challenges have led you to request cancellation, as this is not the journey we want for our clients. A request has been sent to the Cancellations Team to review your account and reach out to you directly to assist with your cancellation request and address the concerns you’ve raised. They will ensure you receive clarity on the next steps and that the process is handled correctly.
If you require any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll help ensure this is followed through.
Kind regards,
Mweb Team
We understand how frustrating it must be to deal with ongoing connection issues while also struggling to get assistance, especially after being a customer for some time. Not having a reliable connection when you need it can be very disruptive and understandably impacts your overall experience. It’s also disappointing to hear that these challenges have led you to request cancellation, as this is not the journey we want for our clients. A request has been sent to the Cancellations Team to review your account and reach out to you directly to assist with your cancellation request and address the concerns you’ve raised. They will ensure you receive clarity on the next steps and that the process is handled correctly.
If you require any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll help ensure this is followed through.
Kind regards,
Mweb Team