the worst company and business ever.

last week Thursday on the 07.11.2024 i lost my connection at 12:30. a call was logged at 14:00. (reference MWB***1). from that day i have made more than 9 calls to the technical team to get an update or resolution. nothing as happened. 5days later Tuesday 12.11.2024, I'm still without network. i have spoken to various people non have been able to assist. I'm truly disappointed with MWEB who cant even call me back to provide an update. i have to be the one calling them continuous about this matter. all they say is sorry for the inconvenience.

i don't understand how can they not care about such a critical matter. does it mean that my business with them is worthless? and that they do not care about my business? I'm really irate at this point.