THE WORST BILLING AND RECONNECTING CUSTOMER SERVICE

If I could give -1 stars I would have. Absolutely ridicules service from billing. Cuts my wifi off at 16:40 (Billing closes at 17:00), I pay on the website, it shows successful but the money never goes of on my account, then do an EFT an start calling them by 16:45 and the whole department went home already. Next day sit on the phone for 5+ hours spending R400 in airtime with no connectivity. Logged multiple queries with nothing being done. Sent the POP to a support agent and nothing gets done again. Start calling 1 hour after the POP was sent AGAIN and the message tone before connecting the line to an agent says "We are unable to take your call, try again later". What a waste of time and money. Arguably the WORST fibre service provider in South Africa.